Chambers of Dr Giuseppe Calà
New Court, Temple, London EC4Y 9BE Tel 020 7583 5123 Fax 020 7353 3383
Complaints Procedure
At New Court Chambers, we aim to provide a high quality service. If, however, you are dissatisfied with our service or have any other complaint, we would like to know about it. That enables us to address your complaint and to seek to improve the services we provide. We are committed to continual learning and service improvement. Chambers has a formal complaints procedure. Details can be obtained from here.
If your complaint involves a matter which may give rise to an insurance claim, the barrister will be obliged to inform his or her insurers, who will then need to be consulted before any proposals can be put to you to resolve your complaint. This may affect the speed with which we are able to respond to complaints in these circumstances.
From 6 October 2010, the Legal Ombudsman has the responsibility for dealing with complaints from our clients about the quality of our service. The Ombudsman will expect us to try and address such complaints in the first instance, but will step in if that proves not to be possible. The contact details of the Legal Ombudsman are as follows:
The Legal Ombudsman
PO Box 15870
Birmingham B30 9EB
Tel: 0300 555 0333
E-mail:
If your complaint is about the professional conduct of one of our barristers rather than about the quality of our service, then it would be more appropriate to address your complaint to the Bar Standards Board. The contact details of the Bar Standards Board are as follows:
Bar Standards Board
Complaints Department
289-293 High Holborn
London WC1V 7HZ
Tel: 020 7611 1444
Barristers